privacy policy
1. Introduction
At Turbo Turf, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our turf booking services. By accessing and using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
- Personal Information
Name, phone number, email address, and other details provided while booking a slot or creating an account. - Booking Information
Details of your turf booking including date, time, duration, and location. - Payment Information
Payment details processed securely through trusted third-party payment providers (such as PhonePe, UPI, etc.). Turbo Turf does not store your full card or UPI credentials. - Usage Data
Information such as IP address, device type, browser type, and activity on our website for analytics and service improvement. - Cookies
We may use cookies to enhance user experience and remember preferences.
3. How We Use Your Information
- Processing and confirming bookings
- Completing secure payment transactions
- Sending booking confirmations and updates
- Responding to customer inquiries
- Improving our services and website experience
- Sending promotional messages (only if opted in)
4. How We Protect Your Information
We implement appropriate technical and security measures including encryption, secure payment gateways, and restricted access to protect your data. While we strive to protect your information, no system is 100% secure.
5. Sharing of Information
- Turbo Turf does not sell or rent your personal information.
- Information may be shared with trusted payment gateway providers for transaction processing.
- If required by law or legal authorities.
- In case of business transfer, merger, or acquisition.
6. Your Rights
- Access and update your information
- Request deletion of your data (subject to legal requirements)
- Opt out of promotional communications
- Disable cookies through browser settings
7. Data Retention
We retain your information only as long as necessary for booking and legal purposes. After that, data is securely deleted.
8. Changes to This Policy
Turbo Turf may update this Privacy Policy from time to time. Any changes will be posted on this page.